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Bithumb, a domestic cryptocurrency trading site, announced on the 1st that it has established a’Customer Value Innovation Office’ to listen to user opinions (VOC) to provide better service.
Bithumb Customer Value Innovation Office is a team that manages users’ overall experience with services and companies. The team constantly monitors the user environment and experience (UI·UX) as well as all business processes that need improvement and supplementation to improve service quality.
Specifically, the team is in charge of tasks such as ΔGathering and analyzing users’ opinions through various channels ΔMarket research and analysis ΔSuggesting service improvement points ΔFinding and suggesting new services ΔService R&D.
A Bithumb official said, “As an industry leader, Bithumb will make customer value innovation a top priority, and will do our best to increase customer convenience and expand the base of the virtual asset market through continuous service improvement.”
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